NOT RECEIVED ENQUIRY FORM
an item takes a little longer to arrive than you would like. Mostly
this is due to handling issues by Australia Post.
Petlins use tracking for all items sent by post and this
itself has been an eye opener to see how widely travelled some of our
deliveries can be!
ask "when will I receive my order?"
valid question, however Petlins have no control over this... Petlins
deliver your order to a local post office. After this it is up to
Australia Post to get it to you. We have had parcels addressed to
Brighton le Sands go via Queensland, We have had parcels sit in a
parcel centre for 5 days. The only question we can answer in this
regard is "when will my order be posted"?
So please, do not ask us when you will receive it!
So... you thought your parcel might have arrived by now? Have you
personally enquired at your Local Post Office. You do not need a
tracking number for this... most post offices store their
parcels in the back room alphabetically and just need the name the
parcel is addressed to to find it. Many a time parcels have
been waiting for collection AND there was NO card left in the
customer's letter box!
Has it been 14 days since you paid
for it as stated in our Terms and
Conditions of Purchase?
you answered YES, then complete the form below, click the SUBMIT button
and we will chase it up for you.
Not 14 days yet? You have 2 options ... wait a little longer OR pay an $8.95
non-refundable enquiry fee using this button....
The enquiry fee will cover the cost of us
sifting through the paperwork to locate your order, matching it to our
postal records, identifying the tracking number from our post receipts,
ascertaining the item's location, corresponding with Australia Post if
required and advising you of the outcome.
We generally find that the customer making an enquiry does so from a
mobile device thinking
just check to see where my order is up to..." without considering the
effort involved on our part ... and it usually arrives the next day!
allow us to locate your delivery, please complete the form, below, and
click the SUBMIT
Petlins have NO
control over how your order is handled once we deliver it to a Post
Office. Some customers may receive their parcel at their door, some may
receive a card to collect a parcel at a Post Office near them... some
receive deliveries on Saturdays... some Post Offices are open
Saturdays....some parcels may have to be signed for and cannot
at the back door". Please enquire at your local Post Office if you have
a delivery question.
an order with Petlins, by any means, indicates the buyer's acceptance
of the Charges, Terms and Conditions shown on this page