Petlins Postage Rates

Terms and Conditions... some of the fine print!
To anywhere in Australia (incl Tas NT and WA!!)

1. Petlins reserve the right to supply any item directly from the manufacturer, to our customers, by Australia Post or Courier.

2. Any order placed through our online store / shopping cart will be delivered or posted to anywhere in Australia for the flat rate of $9.95*^#

5. All items sent by Petlins include tracking hence we will not send anything for a lower delivery cost.

6. Express Post?. Petlins do not offer an Express Post option for delivery. We find it makes almost no difference with Australia Post!

7. Customers often ask "when will I receive my order?" A valid question, however Petlins have no control over this... Petlins deliver your order to a local post office, often same day, usually within 24-48 hours of cleared payment. After this it is up to Australia Post to get it to you. We have had parcels addressed to Brighton le Sands go via Queensland. We have had parcels from NZ come to Sydney, go to Tasmania and then come back to Sydney! We have had parcels sit in a parcel centre for 5 days.

9. If you consider your order is late in arriving, please use the "Contact Us" button from our homepage to view your options....

10. No order will be despatched until payment has been verified as received into our account in full. Just because you have paid, does not mean we have received the money clear into our account.

11. Petlins have NO control over how your order is handled once we deliver it to a Post Office. Some customers may receive their parcel at their door, some may receive a card to collect a parcel at a Post Office near them... some receive deliveries on Saturdays... some Post Offices are open on Saturdays....some parcels may have to be signed for and cannot be "left at the back door". Please enquire at your local Post Office if you have a delivery question.

12. .We appreciate some customers may have special delivery instructions and try to accomodate these, however Australia Post usually ignores them, Requests such as 'please leave on the back verandah' may not be followed by Aus Post. Your delivery is unique to you and your Aus Post contractor. Please refer to point 11.

13. Delivery is made to the address shown as the "Shipping Address" the customer has entered during registration in Petlins Online Store registration process. If you supplied an incorrect address, it is not our job to chase it up with Australia Post! If the item is subsequently returned to us as 'undeliverable' any refund paid will be reduced by ALL delivery and postage costs we have incurred. It is not our responsibility to query any delivery address you may have supplied.

14. Petlins DO NOT use any address which you may have entered into Paypal during checkout as your "delivery address". Please see point 13, above.

15. Petlins do not see or use any instruction you may enter into Paypal during checkout. Any instruction should be entered into the comments section on the Petlins site during purchase

16. Parcels are NOT insured for loss or damage in transit. Our obligation ceases upon delivery to the counter of the post office or collection by courier. Australia Post do not cover loss or damage to parcels UNLESS insurance has been requested prior to their first scan at the counter. Insurance is available at the time of placing your order by adding the item from Miscellaneous Category at the rate of 1 unit per $100 or part thereof of your order value. Personal choice, not compulsory ...

Placing an order with Petlins, by any means, indicates the buyer's acceptance of the Charges, Terms and Conditions shown on this website