No order will be despatched until
payment has been verified as received into our account in full.
Please Note... If you order the wrong item, Petlins are under NO
obligation to bear the cost to rectify the issue. You will be charged
the original postage cost (actual or Petlins standard delivery cost,
whichever is greater). You will need to pay the return postage should
you decide to return the item, you will be charged a 15% restocking fee
even if returned in absolute original condition, and a greater fee (up
to 50%) if any returned part, packaging or contents are missing or
damaged in any
way and we cannot sell the item for the original price.
to return something ... you will need to check this page out FIRST ...
ADDRESS FOR DELIVERY ... Please
ensure you supply your name and correct
address - we will not use "one we have on record"... we post to the
address shown as the 'shipping address' on the current cart order page.
We do not use your Paypal
delivery address. Please do not phone us and tell us we
sent your parcel to the
Note: Petlins have NO
control over how your order is handled once we deliver it to a Post
Office. Some customers may receive their parcel at their door, some may
receive a card to collect a parcel at a Post Office near them... some
receive deliveries on Saturdays... some Post Offices are open on
Saturdays....some parcels may have to be signed for and cannot be "left
at the back door". Please enquire at your local Post Office if you have
a delivery question.
No correspondence will be
entered into for orders or deliveries, returns, refunds or otherwise,
after 45 (forty five) days from the original date of order. Dealings
under warranty are excluded from this time limit
Please allow 21 days
for your order to arrive before calling or emailing to ask "where is my
order?". If your order will be longer than that, we will contact you to
arrange alternatives ... After
a present on a deadline? ... order early! There are NO miracles
an order with Petlins, by any means, indicates the buyer's acceptance
of the Charges, Terms and Conditions shown on this page and this page